AI support agent
for product teams.
Other tools fix bugs. We fix the scenarios that cause them.
How it works.
From ticket to product insight in four steps. No manual triage. No context switching.
Understands the why.
Other tools find a bug and slap on a guard clause. Tier Two investigates why the user ended up in that scenario, fixes the root cause, and ships the resolution — without pulling an engineer off their roadmap.
Full product context.
Every investigation pulls in customer history, account details, and past tickets automatically — giving your team the complete picture of how users actually experience your product.
Seamless integrations.
Connect Zendesk for ticket management and Sentry for error tracking. Enrichments pull from every connected source to build a complete view.
Runs on autopilot.
Tickets are investigated, resolved, and communicated back to support the moment they arrive. No manual triggers, no delays — your engineers never even see them.
Reproduces the issue.
Automatically.
Tier Two doesn't just read logs — it launches an AI agent that navigates your product to reproduce the exact failure the user experienced.
User impersonation
Mirrors the exact user session to see what they saw when things broke.
Test account reproduction
Spins up a test account with settings matched to the production user and attempts to trigger the same failure.
Browser agent
An AI agent navigates your live product, clicking through flows and finding the failure path — no human needed.
Simple pricing.
Cut resolution time by 10x. No credit card required.
Free
Get started with Tier Two and see the product in action
- 10 tickets/month
- Full investigations & auto-fix
- 1 project
- Zendesk + Sentry
Pro
Launch pricingGreat for fast growing startups and product teams
- 200 tickets/month
- Unlimited seats
- Slack integration
Enterprise
For organizations with custom requirements
- Everything in Pro, plus:
- Custom integrations
- SSO & audit logs
- SLA guarantees
- Dedicated onboarding
- Dedicated support
Questions? We got you.
Everything you need to know about how Tier Two turns support tickets into product insights. Still curious? Hit us up anytime.